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Namanjot Sodhi

Experience & Impact

Beyond job titles and responsibilities, this page explores the projects, experiences, ideas and ways of working that have shaped my career so far.

01

Professional Overview

Who I Am

My career has been shaped less by job titles and more by a consistent willingness to solve problems wherever they exist.

I began in editorial, where I developed a strong foundation in research, writing and quality assurance. Over time, that evolved into designing digital learning experiences, launching new products, managing programmes, supporting clients, collaborating with subject matter experts and improving the systems that help teams deliver their best work.

Although my responsibilities have changed with each role, the underlying pattern has remained the same. I enjoy stepping into complexity, understanding how different pieces connect and bringing clarity, structure and momentum to projects that involve multiple people, disciplines and priorities.

Today, I work within the ICEF Academy team at ICEF, where I design and maintain professional learning programmes used by more than 24,000 learners worldwide. My work spans instructional design, assessment development, learning operations, stakeholder collaboration and cross-functional programme delivery. Earlier in my time at ICEF, I also contributed to the launch and growth of Train Your Agents, supporting product development, international client onboarding and roadmap planning as the platform evolved from a new initiative into a key part of the organisation's learning ecosystem.

One of the themes that has followed me throughout my career is adaptability. Colleagues often describe me as someone who naturally moves towards the work that needs doing, regardless of whether it sits within my formal remit. That has led me to contribute across learning, product, client success, marketing, editorial operations, knowledge management and process improvement—often within the same role.

I don't see versatility as doing a little bit of everything. I see it as being able to learn quickly, communicate clearly and apply the same core strengths across different challenges. Those strengths—systems thinking, written communication, curiosity, organisation and a strong eye for quality—have become the foundation of my professional identity.

As I continue to grow, my ambition is to move into broader leadership roles where I can help organisations build capability, lead meaningful change and create scalable, long-term impact.

02

What I Bring

Learning Experience Design

I enjoy transforming complex information into learning experiences that are practical, engaging and genuinely useful. My work combines research, instructional design, assessment development and content production to help learners build confidence and apply knowledge in real-world contexts.

At ICEF, this has included designing and launching professional development courses from concept to completion, collaborating with subject matter experts to ensure accuracy and translating complex international education policies into accessible learning experiences for a global audience.

Programme Delivery

I enjoy bringing structure and momentum to projects with many moving parts.

Whether coordinating course launches, managing competing priorities or supporting product implementation across multiple teams, I focus on creating clarity, maintaining quality and ensuring work moves forward efficiently. I'm comfortable balancing strategic thinking with execution, whether that means planning a programme, reviewing learning content, testing a product or resolving day-to-day operational challenges.

Cross-functional Collaboration

Some of the most rewarding parts of my career have involved working between disciplines rather than within them.

I've collaborated with educators, developers, marketers, client organisations, product teams, and business stakeholders, helping align different perspectives around a common objective. I enjoy translating ideas between technical experts and non-specialists, making complex conversations more accessible and helping projects move forward with shared understanding.

Strategic Communication & Knowledge Translation

Writing has always been one of my strongest professional tools.

Whether I'm developing learning content, creating assessments, writing marketing copy, producing knowledge resources, or facilitating stakeholder discussions, my focus is always the same: communicate clearly enough that people know exactly what to do next. Good communication isn't simply about presenting information. It's about creating understanding, building confidence, and enabling action.

Systems Thinking & Continuous Improvement

I naturally look for ways to make work simpler, clearer and more effective.

Throughout my career I've redesigned workflows, strengthened quality assurance processes, contributed product feedback, improved operational systems and identified opportunities to increase efficiency across teams. Rather than accepting existing processes as fixed, I enjoy understanding why they work the way they do and how they can be improved over time.

Stakeholder Management

Much of my work sits at the intersection of different priorities, perspectives and areas of expertise. Whether collaborating with subject matter experts, product teams, developers, marketers, client organisations or senior business leaders, I enjoy building the alignment needed to move complex projects forward.

At ICEF, stakeholder management has been central to everything from designing learning programmes and launching new courses to supporting product development and implementing client training platforms. My role often involves translating specialist knowledge into practical solutions, balancing competing priorities and ensuring that everyone involved has the clarity needed to contribute effectively.

I believe successful stakeholder management is less about coordination and more about trust. Listening carefully, communicating clearly and following through consistently are what enable strong working relationships and successful outcomes.

The following sections explore how these strengths have developed throughout my career and the projects that have shaped them.

03

Career Journey

ICEF

International education · February 2024 — Present

Learning Development Manager

July 2025 — Present

Today, my work centres on designing learning experiences that help education professionals build practical knowledge and confidence. Working within the ICEF Academy team, I collaborate with subject matter experts, business stakeholders, marketing and technology teams to develop professional learning programmes from concept through launch and long-term maintenance.

The role combines instructional design, research, programme delivery and stakeholder management. Every course requires balancing educational quality with business priorities while ensuring learners receive accurate, engaging and accessible learning experiences.

Responsibilities
  • Lead end-to-end development of professional learning programmes.
  • Design learning outcomes and learner assessments.
  • Research complex policy and industry developments.
  • Maintain and update a portfolio of more than fifteen existing courses.
  • Coordinate with SMEs throughout course development.
  • Work with marketing and technology teams to successfully launch learning programmes.
  • Support continuous improvement across the Academy.
Key achievements
  • Produced and launched more than five comprehensive professional development courses, each exceeding twenty hours of learning.
  • Helped support a global learning community of over 24,000 learners.
  • Established a repeatable approach to maintaining course quality as policies and regulations continue to evolve.
  • Expanded contributions beyond learning production by writing Knowledge Hub articles and supporting marketing initiatives.
Skills developed
  • Instructional Design
  • Learning Strategy
  • Assessment Design
  • Stakeholder Management
  • Programme Delivery
  • Educational Research
  • Quality Assurance

Client Success Manager — APAC & EMEA

November 2024 — July 2025

While supporting Train Your Agents, I worked closely with education organisations around the world as they adopted a new learning platform. The role combined product demonstrations, onboarding, instructional design guidance and ongoing relationship management.

It provided valuable insight into how organisations implement digital learning solutions in different contexts and how customer feedback can shape product evolution.

Responsibilities
  • Conducted live demonstrations for prospective clients.
  • Led onboarding sessions for international organisations.
  • Supported organisations as they built learning programmes on the platform.
  • Collected structured customer feedback.
  • Worked closely with product leadership to prioritise improvements.
Key achievements
  • Successfully onboarded organisations across Europe, North America and Oceania.
  • Delivered demonstrations to organisations across multiple international markets.
  • Helped translate customer feedback into practical product improvements.
  • Built confidence among new clients through instructional design guidance and implementation support.
Skills developed
  • Client Success
  • Product Development
  • Implementation
  • Stakeholder Engagement
  • Consultative Communication
  • Change Support

E-learning Platform Specialist

February 2024 — October 2024

My introduction to ICEF focused on supporting the launch of Train Your Agents. Because the platform was new, everyone involved wore multiple hats and collaborated closely across functions.

It was an environment where curiosity, flexibility and initiative were rewarded, providing opportunities to contribute well beyond my formal responsibilities.

Responsibilities
  • Tested new platform functionality.
  • Supported early client implementations.
  • Assisted with product development.
  • Collaborated with learning teams.
  • Worked with marketing and knowledge management initiatives.
Key achievements
  • Contributed to the successful launch of a new international learning platform.
  • Supported development of the New Zealand Education Agent Course.
  • Expanded responsibilities rapidly through cross-functional collaboration.
  • Promoted within six months based on performance.
Skills developed
  • Learning Technology
  • Platform Operations
  • Product Testing
  • Cross-functional Collaboration
  • Agile Working
  • Digital Learning

Kidadl

Digital media and publishing · October 2021 — February 2024

Content Team Coordinator & Senior Editor

May 2022 — February 2024

This role marked my first formal leadership position. What began as an editorial career quickly expanded into leading people, improving systems and managing quality across a large publishing operation.

Responsibilities
  • Managed editorial quality.
  • Recruited and mentored distributed teams.
  • Developed workflows.
  • Improved operational processes.
  • Collaborated across editorial, SEO and product teams.
Key achievements
  • Led and developed more than seventy editors and writers.
  • Improved editorial quality while significantly reducing errors.
  • Designed scalable editorial workflows.
  • Introduced early AI experimentation into editorial processes.
  • Promoted within six months.
Skills developed
  • People Leadership
  • Operational Excellence
  • Quality Systems
  • Mentoring
  • Workflow Design
  • Editorial Strategy

Editor & Fact-checker

October 2021 — May 2022

My career began with careful research, editing and fact-checking. Although the work was detail-oriented, it established many of the habits that continue to shape my professional approach today.

Earlier Experience

Content Writer — Content Whale

Developed commercial writing, research and deadline management skills while producing long-form content across multiple industries.

Private Tutor

Strengthened my understanding of learning by adapting teaching methods to individual learners and communicating complex concepts in accessible ways.

Volunteer — Umeed for Animals Foundation

An ongoing commitment that reminds me leadership extends beyond the workplace and that meaningful impact often begins within local communities.

The experiences above provided the foundation. The following projects demonstrate how those experiences came together to create meaningful organisational impact.

04

Selected Work

Some projects shape a career more than a job title ever can.

The following initiatives represent the work that has challenged me most, expanded my skills and had the greatest influence on how I approach learning, collaboration and problem-solving. While each project was different, they all shared one thing in common: bringing together people, ideas and systems to create meaningful outcomes.

Designing Learning at Scale

Designing professional learning experiences that remain relevant long after launch.

As part of the ICEF Academy team, I design, build and maintain professional learning experiences that support more than 24,000 learners worldwide. My work spans research, instructional design, assessment development, content production, quality assurance and continuous improvement, ensuring learning remains accurate, engaging and relevant as policies and industry practices evolve.

Rather than simply creating courses, I work across the entire lifecycle—from early planning and collaboration with subject matter experts to launch, maintenance and long-term improvement.

Read the full project →

Launching a Learning Platform

Helping transform a new product into a practical learning solution for organisations around the world.

One of the most rewarding experiences in my career was contributing to the launch and early growth of Train Your Agents, ICEF's digital training platform for education agencies.

My role extended beyond client onboarding. I worked closely with international organisations to deliver demonstrations, guide implementation, collect structured feedback and collaborate with the Director of Digital Platforms to help shape future product improvements.

The experience strengthened my understanding of product development, customer success, stakeholder management and the realities of introducing new technology across different organisations and cultures.

Read the full project →

Leading Quality at Scale

Building people, processes and quality systems within a fast-growing global publishing operation.

At Kidadl, I progressed from Editor to Content Team Coordinator within six months, eventually leading editorial operations for a globally distributed team.

The role combined leadership, quality assurance, workflow design, mentoring and experimentation with emerging AI technologies to improve consistency and efficiency at scale.

It taught me that great systems aren't built around processes alone—they're built around helping people do their best work.

Read the full project →

05

Education & Continuous Learning

I've always believed that learning doesn't end with formal education. Throughout my career, I've intentionally combined academic study, professional certifications and hands-on experience to build practical capability rather than simply collect credentials.

While structured education has strengthened my analytical thinking and communication, much of my professional growth has come from applying new ideas immediately through real projects, cross-functional collaboration, and continuous experimentation. Selected qualifications and professional development.

Academic Education

  1. Master of Arts — English Language & Literature

    Indira Gandhi National Open University (IGNOU)

    Rather than focusing solely on literature, this degree strengthened my ability to think critically, evaluate evidence and communicate complex ideas with clarity.

    The research, analysis and writing skills developed during my postgraduate studies continue to influence how I design learning experiences, work with subject matter experts and translate specialist knowledge into accessible, learner-centred content.

    Key learning outcomes
    • Advanced research methodologies
    • Critical analysis
    • Academic writing
    • Structured argumentation
    • Knowledge synthesis
    • Independent learning

  2. Bachelor of Arts (Honours) — English

    Minor in History

    Sophia Girls' College, Ajmer

    My undergraduate studies established the foundations of many skills I still rely on today: clear communication, structured thinking, historical context, research and analytical reasoning.

    Studying both English and History encouraged me to look beyond isolated facts and understand how ideas, people and systems influence one another—an approach that now informs how I analyse organisational challenges and design learning solutions.

    Key learning outcomes
    • Written communication
    • Research
    • Historical analysis
    • Critical thinking
    • Presentation skills
    • Interdisciplinary learning

Professional Development

I see professional development as an ongoing habit rather than an occasional activity.

I tend to choose learning opportunities that immediately strengthen my ability to solve problems at work—whether that's improving communication, understanding technology, making better decisions or preparing for future leadership responsibilities.

  1. AI-Powered Content Creation: Train Your AI to Think Like an Instructional Designer

    LinkedIn Learning

    Completed to deepen my understanding of how generative AI can support instructional design workflows while maintaining educational quality, human judgement and learner-centred design principles.

    Applied in my work
    • AI-assisted content drafting
    • Learning design workflows
    • Structured prompting
    • Content review
    • Productivity improvement

  2. An Introduction to the E-waste Challenge

    International Telecommunication Union (ITU)

    Completed to broaden my understanding of one of the most significant sustainability challenges associated with digital technologies.

    The course introduced the environmental impact of electronic waste, circular economy principles and the importance of responsible technology management.

    Why I chose it: as my long-term interests increasingly include sustainability and organisational impact, I wanted to better understand the environmental context surrounding digital transformation.

  3. Inclusive Communication

    UNICEF

    Completed to strengthen my understanding of communication that is accessible, respectful and inclusive across diverse audiences.

    The principles from this course continue to influence how I write learning content, collaborate with stakeholders and design learner experiences that consider different backgrounds and perspectives.

    Applied in my work
    • Learning design
    • Stakeholder communication
    • Content writing
    • Assessment design

  4. Data-driven Decision Making

    PwC

    Completed to strengthen analytical decision-making by understanding how data can support better business outcomes.

    Although my work is primarily learning-focused, I believe strong decisions should be informed by evidence wherever possible.

    Applied in my work
    • Evaluating learner feedback
    • Product improvement discussions
    • Prioritising content updates
    • Measuring programme quality

  5. Salesforce: Sales and CRM Overview

    Pathstream

    Completed to better understand customer relationship management systems and the role of CRM data in supporting business operations.

    This knowledge proved particularly valuable while working closely with international client onboarding and customer success initiatives.

    Applied in my work
    • Client success
    • Stakeholder management
    • Customer onboarding
    • Relationship management

  6. IELTS Academic

    Overall Band: 8.5 (CEFR C2)

    British Council

    Although undertaken as an English language proficiency examination, the result reflects advanced written and verbal communication skills that continue to support my work with international stakeholders, subject matter experts and global learning communities.

Beyond Formal Learning

Some of the most valuable learning experiences in my career haven't come from classrooms.

They've come from launching new products, collaborating with international teams, working alongside subject matter experts, experimenting with emerging AI technologies, mentoring colleagues and stepping into unfamiliar challenges.

I learn best by combining curiosity with application—studying new ideas, testing them in practice and continuously refining my approach based on experience and feedback.

06

Tools & Ways of Working

I learn tools quickly because I focus on understanding systems.

I've never believed that great work is defined by the tools we use.

Software changes quickly. Principles don't.

Throughout my career, I've learned new platforms whenever projects demanded them, focusing less on mastering individual applications and more on understanding the workflows, systems and people they support.

The tools below are simply the current toolkit that helps me research, design, collaborate and deliver learning experiences at scale.

Learning Design & Content Development

Most of my work revolves around translating complex knowledge into structured, engaging learning experiences.

Whether I'm designing assessments, structuring learning pathways or maintaining existing courses, my focus remains the same: helping learners understand, retain and apply new knowledge.

Tools

  • Articulate Rise 360
  • Articulate Storyline 360
  • Review 360
  • LearnDash
  • WordPress

Research & Knowledge Synthesis

Good learning begins long before writing.

I spend a significant amount of time researching unfamiliar topics, verifying information, identifying reliable sources and working closely with subject matter experts to understand both the content and the learner's perspective.

The goal isn't simply collecting information—it's making sense of it.

Tools

  • ChatGPT
  • Perplexity
  • Google NotebookLM
  • Google Workspace
  • Microsoft Office

Collaboration & Programme Delivery

Nearly every project I've worked on has involved coordinating with multiple stakeholders across different disciplines, organisations and time zones.

The technology matters less than the conversations it enables.

My focus is always on maintaining clarity, documenting decisions and helping projects move forward smoothly.

Tools

  • Microsoft Teams
  • Zoom
  • Google Meet
  • Slack
  • Trello
  • Jira

Product & Client Success

Working on Train Your Agents introduced me to the practical realities of customer onboarding, implementation and product feedback.

These tools supported conversations with organisations, demonstrations and collaboration around platform improvements.

Tools

  • Salesforce CRM
  • Internal product platforms
  • CMS platforms

AI in Practice

I see AI as a collaborator rather than a replacement.

It helps me accelerate research, organise ideas, improve first drafts, explore different approaches and reduce repetitive work, allowing me to spend more time on judgement, instructional design and stakeholder collaboration.

Having experimented with large language models from their early public releases, I've developed a practical understanding of both their strengths and their limitations.

My approach is intentionally human-led: AI supports my thinking, but it never replaces critical judgement, accuracy or accountability.

Current toolkit

  • ChatGPT
  • Google NotebookLM
  • Perplexity
  • Lovable
  • Claude (when appropriate)

My Approach to Technology

Whenever I learn a new platform, I ask the same questions:

  • Does this help people work more effectively?
  • Does it improve the learner experience?
  • Does it simplify complexity?
  • Does it make collaboration easier?
  • Does it solve a real problem?

Technology is most valuable when it quietly enables better work rather than becoming the centre of attention.

That's the mindset I try to bring to every project, regardless of the software involved.

Ways of Working

Structured Thinking

I naturally organise complexity into clear, manageable systems. Whether designing a course, planning a project or improving a workflow, I begin by understanding the broader structure before focusing on individual details.

Clear Communication

Much of my work involves translating between different audiences—subject matter experts, learners, clients, colleagues and business stakeholders. I aim to communicate with clarity, precision and empathy, ensuring ideas are understood as well as shared.

Continuous Improvement

I rarely see processes as finished. I'm naturally curious about how systems can become more efficient, more intuitive and more valuable over time, whether through better documentation, improved workflows or thoughtful use of technology.

Curiosity

One of the most consistent themes throughout my career has been a willingness to learn. New industries, new technologies and new responsibilities have never felt like obstacles—they've been opportunities to expand my understanding and contribute in new ways.

The tools I use will continue to evolve throughout my career. The way I approach problems—through curiosity, collaboration, thoughtful design and continuous improvement—is what I expect to remain constant.

07

Looking Forward

Building Capability, Leading Change

Throughout my career, I've been drawn to roles where learning, collaboration and continuous improvement intersect.

Whether coordinating editorial teams, designing professional learning programmes, supporting the launch of a digital learning platform or collaborating with international stakeholders, the common thread has always been helping people and organisations adapt, improve and grow.

As I look ahead, I'm less interested in changing industries than in expanding the scale of the impact I can have.

I want to help organisations build capability, navigate change and create environments where people are equipped to succeed—not just today, but as technologies, industries and ways of working continue to evolve.

The Kind of Work That Motivates Me

I'm energised by work that combines several elements:

  • Solving meaningful organisational problems.
  • Working across disciplines and functions.
  • Designing systems that continue improving over time.
  • Translating complex ideas into practical action.
  • Supporting people through change.
  • Creating scalable solutions rather than one-off fixes.

Growing Into Leadership

My career has naturally become broader with each role.

What began in editorial evolved into quality management. That developed into instructional design. Then programme delivery. Then client success. Then product collaboration.

Each transition reinforced an important lesson: transferable skills become more valuable—not less—as responsibilities become more strategic.

As I continue growing, I'm excited by opportunities that combine leadership with execution: roles where I can shape direction, develop people, improve systems and continue contributing directly to meaningful work.

Change Management & Digital Transformation

One of the themes that increasingly interests me is how organisations successfully navigate change.

Throughout my career, I've worked on projects involving new learning platforms, evolving policies, changing workflows and the adoption of emerging technologies. While the contexts have differed, they've all reinforced the same lesson: successful transformation is rarely about the technology itself. It's about helping people understand it, trust it and use it confidently.

That perspective has drawn me towards change management, digital transformation and organisational capability—areas where learning, communication and stakeholder engagement play a critical role in turning strategy into sustainable day-to-day practice.

Over time, I hope to contribute more directly to initiatives that help organisations navigate complex change with clarity, confidence and lasting impact.

Responsible & Scalable AI

Artificial intelligence has become one of the most exciting developments in my professional journey.

I began experimenting with large language models during their early public adoption, initially exploring how they could support editorial consistency and structured content creation. Since then, I've integrated AI into research, instructional design, content development, brainstorming and productivity workflows, while remaining mindful of the importance of human judgement, critical thinking and quality assurance.

What interests me most isn't automation for its own sake.

It's understanding how AI can responsibly augment human capability, enabling people to spend less time on repetitive tasks and more time on creativity, decision-making and meaningful collaboration.

As organisations continue to adopt AI, I believe learning and change management will become increasingly important in helping people build confidence, develop new ways of working and use these technologies ethically, responsibly and at scale.

I intend to continue learning, experimenting and contributing in this space as both the technology and the workplace evolve.

What I Value in an Organisation

The environments where I've done my best work have shared a few common characteristics.

  • They value curiosity over certainty.
  • Collaboration over hierarchy.
  • Continuous improvement over complacency.
  • Learning as a strategic capability rather than a one-time activity.
  • People who take ownership.
  • Thoughtful communication.
  • Long-term thinking.
  • Responsible innovation.

A Personal Philosophy

Over the years, I've realised that my professional philosophy is surprisingly simple.

I enjoy making things work better.

Sometimes that means improving a learning experience. Sometimes it means helping a team collaborate more effectively. Sometimes it means simplifying a complicated process. Sometimes it means introducing a new way of working. Sometimes it means asking better questions before searching for answers.

Whatever the challenge, I'm motivated by understanding how people, ideas and systems connect—and by finding thoughtful ways to strengthen those connections.

That's the kind of work I hope to keep doing throughout my career.

Every role I've held has expanded the way I think about learning, leadership and organisational change. Together, they've shaped an approach grounded in curiosity, collaboration, thoughtful communication and a belief that the most meaningful impact comes from helping people adapt, grow and succeed through change.

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